Frequently Asked Questions
Everything you need to know about our authentic western apparel.
How do I determine my correct boot size?
Most of our western boots run true to size, but we recommend checking the specific size chart on the product page. If you are between sizes, we suggest sizing down by a half-size for a snug fit that will break in perfectly over time.
What is your return policy for hats and apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that felt and straw hats must be returned in their original protective packaging to prevent reshaping during transit.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your gear ready for the next rodeo or event.
Are your leather products authentic?
Yes, we pride ourselves on quality. All our boots, belts, and saddles are crafted from 100% genuine leather, including exotic skins like ostrich and caiman, sourced from reputable tanneries.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my denim and work shirts?
To preserve the color and fit of your western wear, we recommend washing denim inside out in cold water and hanging them to dry. For heavy-duty work shirts, follow the specific care label instructions to maintain fabric durability.